Payment and Cancellation Policy

Please note that Apple Avenue Motel may update and amend these Terms from time to time. If you have a question, or have a special circumstance not addressed here, please contact us for assistance.

Payment for Room Reservations

Payment for room reservations at Apple Avenue Motel is due at the time the reservation is made. Rooms will not be held in advance of payment being received.

Apple Avenue Motel accepts the following forms of payment: (may be subject to change without notification)

• Visa
• Mastercard
• American Express
• Discover Card
• Cash

Cancellation

If you need to cancel your room reservation, you must contact us at least 48 hours prior to your scheduled check–in time to receive a full refund.

In the event you fail to provide at least 48 hours notice, but contact us prior to your scheduled check–in time, you will be charged for the first night of your stay. If you reserved a longer period than one night, you will receive a prorated refund for the remaining balance of your payment.

If your scheduled check–in time has already occurred and you are canceling, you will be charged for each night that has already elapsed plus one additional night (if applicable) and receive a prorated refund for any additional time for which you have paid. If you are contacting us on the last day of your reserved booking, you will not be charged for the additional night; however, no refund will be issued.

If you have already checked in, but are checking out ahead of schedule, you will be charged for each night that has already elapsed plus one additional night and receive a prorated refund for any additional time for which you have paid. If you are checking out only one day early, no refund will be issued.

If you do not contact us to cancel your reservation, we will assume you still want the room, but are late checking in, and will continue to hold it until the end of your scheduled reservation; therefore, no refund will be issued.

Pet registration fees are always refundable, provided you have not checked in with your pet yet. Once your pet has checked in, the pet fee is nonrefundable.

All refunds are issued to the same card used for payment.Cash refund's are given on conditions mentioned above only if the transition was done in cash.